Passenger Attendants
Provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.
Also called: Bus Aide · Bus Assistant · Bus Attendant · Bus Monitor · Fare Enforcement Officer · Transportation Aide
Median pay (national)
$37,560
$29,120–$49,510 (10th–90th)
Employed (US)
25,340
BLS OEWS, May 2024
Outlook 2024–34
+4.7%
~4,100 openings/yr
Typical entry
High school diploma or equivalent
What the numbers say
Refit analysis ·Pay for passenger attendants shows a relatively narrow range: the top 10% earn $49,510 versus $29,120 at the bottom 10% — 1.7x. The median of $37,560 leaves roughly 32% of headroom to the 90th percentile, which is where seniority, specialization, and the skills below tend to pay off.
Refit analysis ·Employment is projected to change +4.7% from 2024 to 2034 — faster than the 3% all-occupation average. Even so, BLS projects about 4,100 openings a year, mostly to replace workers who retire or change careers.
Refit analysis ·Where you work moves the number a lot. Across the 32 states with released data, Alaska pays the most for this role (median $54,290, +45% vs the national median), while Tennessee sits lowest at $26,720 — a 103% spread for the same job title.
Refit analysis ·O*NET rates Active Listening, Speaking, Monitoring as the highest-importance skills here — so a resume aimed at this role should lead with evidence of those, not a generic skills list.
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Top skills employers ask for
Ranked by O*NET importance for this occupation.
- Active Listening
- Speaking
- Monitoring
- Reading Comprehension
- Critical Thinking
- Active Learning
- Writing
- Mathematics
- Learning Strategies
- Science
What they actually do
Core O*NET tasks for this role.
- Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
- Determine or facilitate seating arrangements.
- Respond to passengers' questions, requests, or complaints.
- Provide boarding assistance to elderly, sick, or injured people.
- Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
- Perform equipment safety checks prior to departure.
- Greet passengers boarding transportation equipment and announce routes and stops.
- Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.
- Adjust window shades or seat cushions at the request of passengers.
- Explain and demonstrate safety procedures and safety equipment use.
Tools & technology
- Microsoft Windows
- Appointment scheduling software
- Time tracking software
- Email software
- Microsoft Office software
- Microsoft Word
Knowledge areas
- Transportation
- English Language
- Customer and Personal Service
- Public Safety and Security
- Psychology
- Administration and Management
- Telecommunications
- Administrative