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Resume skills guide · SOC 33-3051

Skills for Customs and Border Protection Officers

The skills, knowledge, and tools that matter most for customs and border protection officers, ranked by O*NET importance — so you know what to lead with on your resume.

What to lead with

Refit analysis ·O*NET rates Active Listening, Speaking, Critical Thinking as the highest-importance skills here — so a resume aimed at this role should lead with evidence of those, not a generic skills list.

Top skills (ranked by importance)

O*NET importance score in parentheses (1–5).

  • 1.Active Listening4
  • 2.Speaking4
  • 3.Critical Thinking4
  • 4.Reading Comprehension3.88
  • 5.Writing3.62
  • 6.Monitoring3.62
  • 7.Active Learning3.38
  • 8.Learning Strategies2.62
  • 9.Mathematics2.25
  • 10.Science1.88

Show these skills on your resume for Customs and Border Protection Officers

Honest tailoring

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Knowledge areas

  • Law and Government
  • Public Safety and Security
  • English Language
  • Customer and Personal Service
  • Psychology
  • Administrative
  • Computers and Electronics
  • Geography

Core work activities

  • Getting Information
  • Working with Computers
  • Identifying Objects, Actions, and Events
  • Communicating with Supervisors, Peers, or Subordinates
  • Evaluating Information to Determine Compliance with Standards
  • Making Decisions and Solving Problems
  • Performing for or Working Directly with the Public
  • Processing Information
  • Analyzing Data or Information
  • Judging the Qualities of Objects, Services, or People

In-demand tools & technology

  • IBM WebSphere MQ
  • SAP software
  • Automated Manifest System AMS
  • Corel WordPerfect Office Suite
  • Global positioning system GPS software
  • Law enforcement information databases
  • National Crime Information Center (NCIC) database
  • Treasury Enforcement Communications System TECS
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft Word