Skills for Dispatchers, Except Police, Fire, and Ambulance
The skills, knowledge, and tools that matter most for dispatchers, except police, fire, and ambulance, ranked by O*NET importance — so you know what to lead with on your resume.
What to lead with
Refit analysis ·O*NET rates Active Listening, Speaking, Monitoring as the highest-importance skills here — so a resume aimed at this role should lead with evidence of those, not a generic skills list. On the tools side, O*NET flags Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft Word as in-demand technologies for this role.
Top skills (ranked by importance)
O*NET importance score in parentheses (1–5).
- 1.Active Listening4
- 2.Speaking4
- 3.Monitoring3.88
- 4.Reading Comprehension3.75
- 5.Writing3.12
- 6.Critical Thinking3.12
- 7.Active Learning3
- 8.Learning Strategies2.75
- 9.Mathematics2.12
- 10.Science1.12
Show these skills on your resume for Dispatchers, Except Police, Fire, and Ambulance
Honest tailoring
See how your resume lines up with Dispatchers, Except Police, Fire, and Ambulance
Refit re-angles your real experience toward this role using the skills above — and never invents skills you don't have. A no-fabrication gate checks every change before you see it.
Free. No account needed to see your first re-fit.
Knowledge areas
- Customer and Personal Service
- Public Safety and Security
- Administration and Management
- Administrative
- English Language
- Transportation
- Personnel and Human Resources
- Computers and Electronics
Core work activities
- Getting Information
- Identifying Objects, Actions, and Events
- Working with Computers
- Making Decisions and Solving Problems
- Communicating with Supervisors, Peers, or Subordinates
- Coordinating the Work and Activities of Others
- Establishing and Maintaining Interpersonal Relationships
- Monitoring Processes, Materials, or Surroundings
- Judging the Qualities of Objects, Services, or People
- Documenting/Recording Information
In-demand tools & technology
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft Word
- Kronos Workforce Timekeeper
- Microsoft Windows
- SAP software
- Air-Trak Cloudberry
- Bornemann Associates Flight Plan
- Command Alkon COMMANDconcrete
- Computer aided dispatch software
- Computer aided dispatching auto routing software
- Database software
- Digital Gateway e-automate
- Dr. Dispatch
- ESRI ArcIMS