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Resume skills guide · SOC 41-2031

Skills for Retail Salespersons

The skills, knowledge, and tools that matter most for retail salespersons, ranked by O*NET importance — so you know what to lead with on your resume.

What to lead with

Refit analysis ·O*NET rates Active Listening, Speaking, Critical Thinking as the highest-importance skills here — so a resume aimed at this role should lead with evidence of those, not a generic skills list.

Top skills (ranked by importance)

O*NET importance score in parentheses (1–5).

  • 1.Active Listening3.75
  • 2.Speaking3.75
  • 3.Critical Thinking3.12
  • 4.Reading Comprehension3
  • 5.Writing3
  • 6.Active Learning3
  • 7.Monitoring3
  • 8.Mathematics2.62
  • 9.Learning Strategies2.62
  • 10.Science1

Show these skills on your resume for Retail Salespersons

Honest tailoring

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Knowledge areas

  • Sales and Marketing
  • Customer and Personal Service
  • English Language
  • Administration and Management
  • Mathematics
  • Administrative
  • Psychology
  • Computers and Electronics

Core work activities

  • Performing for or Working Directly with the Public
  • Selling or Influencing Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Identifying Objects, Actions, and Events
  • Updating and Using Relevant Knowledge
  • Working with Computers
  • Resolving Conflicts and Negotiating with Others

In-demand tools & technology

  • Adobe Creative Cloud software
  • Adobe Illustrator
  • Adobe InDesign
  • Adobe Photoshop
  • Apple macOS
  • Apple Safari
  • Autodesk AutoCAD
  • Eclipse IDE
  • Facebook
  • Intuit QuickBooks
  • Microsoft Edge
  • Microsoft Windows
  • Mozilla Firefox
  • Oracle PeopleSoft
  • Salesforce software
  • SAP software