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Resume skills guide · SOC 21-1093

Skills for Social and Human Service Assistants

The skills, knowledge, and tools that matter most for social and human service assistants, ranked by O*NET importance — so you know what to lead with on your resume.

What to lead with

Refit analysis ·O*NET rates Active Listening, Speaking, Reading Comprehension as the highest-importance skills here — so a resume aimed at this role should lead with evidence of those, not a generic skills list. On the tools side, O*NET flags Microsoft Office software as in-demand technologies for this role.

Top skills (ranked by importance)

O*NET importance score in parentheses (1–5).

  • 1.Active Listening4
  • 2.Speaking4
  • 3.Reading Comprehension3.75
  • 4.Writing3.62
  • 5.Critical Thinking3.62
  • 6.Monitoring3.62
  • 7.Active Learning3.25
  • 8.Learning Strategies2.88
  • 9.Mathematics2
  • 10.Science1.75

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Knowledge areas

  • Customer and Personal Service
  • Psychology
  • Therapy and Counseling
  • English Language
  • Administrative
  • Sociology and Anthropology
  • Computers and Electronics
  • Education and Training

Core work activities

  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Getting Information
  • Performing for or Working Directly with the Public
  • Establishing and Maintaining Interpersonal Relationships
  • Assisting and Caring for Others
  • Working with Computers
  • Communicating with People Outside the Organization
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge

In-demand tools & technology

  • Microsoft Office software
  • MEDITECH software
  • Database software
  • Electronic medical record EMR software
  • Nuance Dragon NaturallySpeaking
  • PointClickCare healthcare software
  • Web browser software
  • Microsoft Access
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word