Correspondence Clerks
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
Also called: Chargeback Specialist · Claims Correspondence Clerk · Correspondence Clerk · Correspondence Coordinator · Correspondence Representative (Correspondence Rep) · Correspondent
Median pay (national)
$46,740
$33,530–$62,200 (10th–90th)
Employed (US)
6,260
BLS OEWS, May 2024
Outlook 2024–34
-5.6%
~700 openings/yr
Typical entry
High school diploma or equivalent
What the numbers say
Refit analysis ·Pay for correspondence clerks shows a broad range: the top 10% earn $62,200 versus $33,530 at the bottom 10% — 1.9x. The median of $46,740 leaves roughly 33% of headroom to the 90th percentile, which is where seniority, specialization, and the skills below tend to pay off.
Refit analysis ·Employment is projected to change -5.6% from 2024 to 2034 — a projected decline, against +3% across all occupations. Even so, BLS projects about 700 openings a year, mostly to replace workers who retire or change careers.
Refit analysis ·Where you work moves the number a lot. Across the 27 states with released data, Connecticut pays the most for this role (median $55,580, +19% vs the national median), while New Hampshire sits lowest at $37,700 — a 47% spread for the same job title.
Refit analysis ·O*NET rates Writing, Reading Comprehension, Active Listening as the highest-importance skills here — so a resume aimed at this role should lead with evidence of those, not a generic skills list. On the tools side, O*NET flags Epic Systems, Microsoft Excel, Microsoft Office software, Microsoft Outlook as in-demand technologies for this role.
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Top skills employers ask for
Ranked by O*NET importance for this occupation.
- Writing
- Reading Comprehension
- Active Listening
- Speaking
- Critical Thinking
- Monitoring
- Mathematics
- Active Learning
- Learning Strategies
- Science
What they actually do
Core O*NET tasks for this role.
- Maintain files and control records to show correspondence activities.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
- Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
- Compile data from records to prepare periodic reports.
- Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
- Route correspondence to other departments for reply.
- Ensure that money collected is properly recorded and secured.
- Process orders for goods requested in correspondence.
- Present clear and concise explanations of governing rules and regulations.
Tools & technology
- Epic Systems
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft Word
- Microsoft Windows
- SAP software
- Electronic data interchange EDI software
- Electronic health record EHR software
- GE Healthcare Centricity EMR
- Healthcare common procedure coding system HCPCS
- Imaging software
- Microsoft Access
- Microsoft PowerPoint
- Microsoft SharePoint
Knowledge areas
- Administrative
- English Language
- Customer and Personal Service
- Economics and Accounting
- Mathematics
- Computers and Electronics
- Administration and Management
- Public Safety and Security