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Resume skills guide · SOC 43-4021

Skills for Correspondence Clerks

The skills, knowledge, and tools that matter most for correspondence clerks, ranked by O*NET importance — so you know what to lead with on your resume.

What to lead with

Refit analysis ·O*NET rates Writing, Reading Comprehension, Active Listening as the highest-importance skills here — so a resume aimed at this role should lead with evidence of those, not a generic skills list. On the tools side, O*NET flags Epic Systems, Microsoft Excel, Microsoft Office software, Microsoft Outlook as in-demand technologies for this role.

Top skills (ranked by importance)

O*NET importance score in parentheses (1–5).

  • 1.Writing4
  • 2.Reading Comprehension3.75
  • 3.Active Listening3.75
  • 4.Speaking3.5
  • 5.Critical Thinking3.38
  • 6.Monitoring2.88
  • 7.Mathematics2.75
  • 8.Active Learning2.75
  • 9.Learning Strategies2.62
  • 10.Science1.25

Show these skills on your resume for Correspondence Clerks

Honest tailoring

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Knowledge areas

  • Administrative
  • English Language
  • Customer and Personal Service
  • Economics and Accounting
  • Mathematics
  • Computers and Electronics
  • Administration and Management
  • Public Safety and Security

Core work activities

  • Working with Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Performing Administrative Activities
  • Organizing, Planning, and Prioritizing Work
  • Documenting/Recording Information
  • Processing Information
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with People Outside the Organization
  • Making Decisions and Solving Problems

In-demand tools & technology

  • Epic Systems
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Windows
  • SAP software
  • Electronic data interchange EDI software
  • Electronic health record EHR software
  • GE Healthcare Centricity EMR
  • Healthcare common procedure coding system HCPCS
  • Imaging software
  • Microsoft Access
  • Microsoft PowerPoint
  • Microsoft SharePoint