Interviewers, Except Eligibility and Loan
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
Also called: Admissions Clerk · Admissions Representative · Admitting Representative · Data Collection Assistant · Interviewer · Market Research Interviewer
Median pay (national)
$43,830
$31,980–$60,960 (10th–90th)
Employed (US)
157,310
BLS OEWS, May 2024
Outlook 2024–34
-11.6%
~15,800 openings/yr
Typical entry
High school diploma or equivalent
What the numbers say
Refit analysis ·Pay for interviewers, except eligibility and loan shows a broad range: the top 10% earn $60,960 versus $31,980 at the bottom 10% — 1.9x. The median of $43,830 leaves roughly 39% of headroom to the 90th percentile, which is where seniority, specialization, and the skills below tend to pay off.
Refit analysis ·Employment is projected to change -11.6% from 2024 to 2034 — a projected decline, against +3% across all occupations. Even so, BLS projects about 15,800 openings a year, mostly to replace workers who retire or change careers.
Refit analysis ·Where you work moves the number a lot. Across the 51 states with released data, New York pays the most for this role (median $51,990, +19% vs the national median), while Puerto Rico sits lowest at $21,910 — a 137% spread for the same job title.
Refit analysis ·O*NET rates Active Listening, Speaking, Reading Comprehension as the highest-importance skills here — so a resume aimed at this role should lead with evidence of those, not a generic skills list. On the tools side, O*NET flags Microsoft Teams, Zoom as in-demand technologies for this role.
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Top skills employers ask for
Ranked by O*NET importance for this occupation.
- Active Listening
- Speaking
- Reading Comprehension
- Writing
- Critical Thinking
- Monitoring
- Active Learning
- Learning Strategies
- Mathematics
- Science
What they actually do
Core O*NET tasks for this role.
- Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
- Assist individuals in filling out applications or questionnaires.
- Meet with supervisor daily to submit completed assignments and discuss progress.
- Review data obtained from interview for completeness and accuracy.
- Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
- Supervise or train other staff members.
- Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.
- Prepare reports to provide answers in response to specific problems.
- Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
- Identify and report problems in obtaining valid data.
Tools & technology
- Microsoft Teams
- Zoom
- MEDITECH software
- Oracle PeopleSoft
- Creative Research Systems The Survey System
- Electronic health record EHR software
- FileMaker Pro
- FluidSurveys
- Jenzabar EX
- Medical condition coding software
- Medical procedure coding software
- Microsoft Dynamics
- Nebu Dub InterViewer
- Qualtrics Insight
- RIVS automated interview software
- SaaS SurveyMonkey
Knowledge areas
- Customer and Personal Service
- English Language
- Administrative
- Computers and Electronics
- Mathematics
- Administration and Management
- Communications and Media
- Personnel and Human Resources