Patient Representatives
Assist patients in obtaining services, understanding policies and making health care decisions.
Also called: Access Representative · Admissions Coordinator · Case Manager · Medicaid Service Coordinator (MSC) · Patient Access Coordinator · Patient Access Specialist
Median pay (national)
$48,790
$37,290–$81,290 (10th–90th)
Employed (US)
174,060
BLS OEWS, May 2024
Outlook 2024–34
+5.2%
~13,600 openings/yr
Typical entry
Postsecondary nondegree award
What the numbers say
Refit analysis ·Pay for patient representatives shows a broad range: the top 10% earn $81,290 versus $37,290 at the bottom 10% — 2.2x. The median of $48,790 leaves roughly 67% of headroom to the 90th percentile, which is where seniority, specialization, and the skills below tend to pay off.
Refit analysis ·Employment is projected to change +5.2% from 2024 to 2034 — faster than the 3% all-occupation average. Even so, BLS projects about 13,600 openings a year, mostly to replace workers who retire or change careers.
Refit analysis ·Where you work moves the number a lot. Across the 52 states with released data, Wyoming pays the most for this role (median $65,560, +34% vs the national median), while Puerto Rico sits lowest at $36,400 — a 80% spread for the same job title.
Refit analysis ·O*NET rates Active Listening, Reading Comprehension, Speaking as the highest-importance skills here — so a resume aimed at this role should lead with evidence of those, not a generic skills list. On the tools side, O*NET flags Epic Systems, Microsoft Excel, Microsoft Office software, Microsoft Outlook as in-demand technologies for this role.
Tailor your resume to Patient Representatives
Honest tailoring
See how your resume lines up with Patient Representatives
Refit re-angles your real experience toward this role using the skills above — and never invents skills you don't have. A no-fabrication gate checks every change before you see it.
Free. No account needed to see your first re-fit.
Top skills employers ask for
Ranked by O*NET importance for this occupation.
- Active Listening
- Reading Comprehension
- Speaking
- Critical Thinking
- Writing
- Active Learning
- Monitoring
- Learning Strategies
- Mathematics
- Science
What they actually do
Core O*NET tasks for this role.
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Interview patients or their representatives to identify problems relating to care.
- Refer patients to appropriate health care services or resources.
- Maintain knowledge of community services and resources available to patients.
- Explain policies, procedures, or services to patients using medical or administrative knowledge.
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
- Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
- Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
- Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.
- Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
Tools & technology
- Epic Systems
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- eClinicalWorks EHR software
- Henry Schein Dentrix
- MEDITECH software
- Microsoft Windows
- Admissions, discharge, and transfer ADT software
- CareOne CareEnsure
- Complaint management software
- Corel WordPerfect Office Suite
- Customer Expressions i-Sight
- Data entry software
- Database software
- Electronic medical record EMR software
Knowledge areas
- Customer and Personal Service
- Medicine and Dentistry
- Sociology and Anthropology
- Administrative
- Psychology
- Administration and Management
- Computers and Electronics
- English Language