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Resume skills guide · SOC 43-3011

Skills for Bill and Account Collectors

The skills, knowledge, and tools that matter most for bill and account collectors, ranked by O*NET importance — so you know what to lead with on your resume.

What to lead with

Refit analysis ·O*NET rates Active Listening, Speaking, Writing as the highest-importance skills here — so a resume aimed at this role should lead with evidence of those, not a generic skills list. On the tools side, O*NET flags Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft Word as in-demand technologies for this role.

Top skills (ranked by importance)

O*NET importance score in parentheses (1–5).

  • 1.Active Listening3.88
  • 2.Speaking3.88
  • 3.Writing3.25
  • 4.Reading Comprehension3.12
  • 5.Critical Thinking3.12
  • 6.Monitoring3
  • 7.Active Learning2.88
  • 8.Mathematics2.62
  • 9.Learning Strategies2.12
  • 10.Science1

Show these skills on your resume for Bill and Account Collectors

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Knowledge areas

  • English Language
  • Customer and Personal Service
  • Mathematics
  • Economics and Accounting
  • Law and Government
  • Computers and Electronics
  • Administration and Management
  • Administrative

Core work activities

  • Working with Computers
  • Organizing, Planning, and Prioritizing Work
  • Documenting/Recording Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Resolving Conflicts and Negotiating with Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Performing Administrative Activities
  • Making Decisions and Solving Problems
  • Identifying Objects, Actions, and Events

In-demand tools & technology

  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft Word
  • SAP software
  • Intuit QuickBooks
  • MEDITECH software
  • ADP Drive DMS for Accounting
  • ADS Advantage
  • Adtec Agency Manager
  • Austin Logistics CallSelect
  • Collection Data Systems CollectOne-Tiger
  • Columbia Ultimate Archive
  • Columbia Ultimate Remit
  • Columbia Ultimate RPCS
  • CU Connect processing software