Skills for Customer Service Representatives
The skills, knowledge, and tools that matter most for customer service representatives, ranked by O*NET importance — so you know what to lead with on your resume.
What to lead with
Refit analysis ·O*NET rates Active Listening, Speaking, Reading Comprehension as the highest-importance skills here — so a resume aimed at this role should lead with evidence of those, not a generic skills list. On the tools side, O*NET flags Microsoft Excel, Microsoft Office software, Microsoft Outlook as in-demand technologies for this role.
Top skills (ranked by importance)
O*NET importance score in parentheses (1–5).
- 1.Active Listening4
- 2.Speaking3.88
- 3.Reading Comprehension3.38
- 4.Critical Thinking3.25
- 5.Writing3
- 6.Monitoring3
- 7.Active Learning2.88
- 8.Learning Strategies2.62
- 9.Mathematics2.25
- 10.Science1
Show these skills on your resume for Customer Service Representatives
Honest tailoring
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Knowledge areas
- Customer and Personal Service
- English Language
- Administration and Management
- Sales and Marketing
- Mathematics
- Administrative
- Computers and Electronics
- Economics and Accounting
Core work activities
- Communicating with Supervisors, Peers, or Subordinates
- Working with Computers
- Communicating with People Outside the Organization
- Performing for or Working Directly with the Public
- Processing Information
- Getting Information
- Updating and Using Relevant Knowledge
- Organizing, Planning, and Prioritizing Work
- Training and Teaching Others
- Resolving Conflicts and Negotiating with Others
In-demand tools & technology
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Adobe Creative Cloud software
- Adobe Illustrator
- Adobe Photoshop
- Apple macOS
- Intuit QuickBooks
- Kronos Workforce Timekeeper
- MEDITECH software
- Microsoft Teams
- Microsoft Windows
- Oracle Database
- Oracle PeopleSoft
- Salesforce software