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Resume skills guide · SOC 13-2071

Skills for Credit Counselors

The skills, knowledge, and tools that matter most for credit counselors, ranked by O*NET importance — so you know what to lead with on your resume.

What to lead with

Refit analysis ·O*NET rates Speaking, Reading Comprehension, Active Listening as the highest-importance skills here — so a resume aimed at this role should lead with evidence of those, not a generic skills list. On the tools side, O*NET flags Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint as in-demand technologies for this role.

Top skills (ranked by importance)

O*NET importance score in parentheses (1–5).

  • 1.Speaking4
  • 2.Reading Comprehension3.88
  • 3.Active Listening3.88
  • 4.Writing3.75
  • 5.Critical Thinking3.75
  • 6.Active Learning3.62
  • 7.Mathematics3.12
  • 8.Learning Strategies3.12
  • 9.Monitoring3
  • 10.Science1

Show these skills on your resume for Credit Counselors

Honest tailoring

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Knowledge areas

  • Customer and Personal Service
  • English Language
  • Mathematics
  • Administrative
  • Education and Training
  • Economics and Accounting
  • Psychology
  • Computers and Electronics

Core work activities

  • Getting Information
  • Working with Computers
  • Documenting/Recording Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with People Outside the Organization
  • Processing Information
  • Performing for or Working Directly with the Public
  • Performing Administrative Activities
  • Identifying Objects, Actions, and Events

In-demand tools & technology

  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • Oracle PeopleSoft
  • SAP software
  • Chat software
  • Cooperative Processing Resources DMS Professional Suite
  • CoreLogic DebtorTrace
  • Freddie Mac Loan Prospector
  • ICCO CreditSoft
  • Integrant DebtLogic
  • LexisNexis
  • LexisNexis Accurint
  • Merlin Information Services databases