Concierges
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
Also called: Activities Concierge · Chef Concierge · Club Concierge · Concierge · Conference Concierge · Front Desk Agent
Median pay (national)
$37,320
$30,770–$58,050 (10th–90th)
Employed (US)
44,200
BLS OEWS, May 2024
Outlook 2024–34
+2.3%
~6,800 openings/yr
Typical entry
High school diploma or equivalent
What the numbers say
Refit analysis ·Pay for concierges shows a broad range: the top 10% earn $58,050 versus $30,770 at the bottom 10% — 1.9x. The median of $37,320 leaves roughly 56% of headroom to the 90th percentile, which is where seniority, specialization, and the skills below tend to pay off.
Refit analysis ·Employment is projected to change +2.3% from 2024 to 2034 — about as fast as the 3% all-occupation average. Even so, BLS projects about 6,800 openings a year, mostly to replace workers who retire or change careers.
Refit analysis ·Where you work moves the number a lot. Across the 49 states with released data, New York pays the most for this role (median $58,460, +57% vs the national median), while Puerto Rico sits lowest at $19,930 — a 193% spread for the same job title.
Refit analysis ·O*NET rates Active Listening, Speaking, Reading Comprehension as the highest-importance skills here — so a resume aimed at this role should lead with evidence of those, not a generic skills list. On the tools side, O*NET flags Microsoft Excel, Microsoft Office software, Microsoft Outlook as in-demand technologies for this role.
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Top skills employers ask for
Ranked by O*NET importance for this occupation.
- Active Listening
- Speaking
- Reading Comprehension
- Critical Thinking
- Monitoring
- Active Learning
- Writing
- Mathematics
- Learning Strategies
- Science
What they actually do
Core O*NET tasks for this role.
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- Provide directions to guests.
- Order flowers for guests.
- Make travel arrangements for sightseeing or other tours.
- Pick up and deliver items or run errands for guests.
- Plan special events, parties, or meetings, which may include booking musicians or celebrities.
- Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.
- Arrange childcare services for guests.
- Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
Tools & technology
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Yardi software
- Billing software
- Budgeting software
- Delphi Technology
- Mapping software
- Microsoft Publisher
- Web browser software
- Work scheduling software
- Microsoft PowerPoint
- Microsoft Word
Knowledge areas
- Customer and Personal Service
- English Language
- Administrative
- Transportation
- Administration and Management
- Computers and Electronics
- Public Safety and Security
- Sales and Marketing