Counter and Rental Clerks
Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.
Also called: Counter Clerk · Counter Service Representative · Leasing Consultant · Rental Agent · Rental Assistant · Rental Associate
Median pay (national)
$38,540
$28,580–$62,030 (10th–90th)
Employed (US)
398,620
BLS OEWS, May 2024
Outlook 2024–34
+3.2%
~45,900 openings/yr
Typical entry
No formal educational credential
What the numbers say
Refit analysis ·Pay for counter and rental clerks shows a broad range: the top 10% earn $62,030 versus $28,580 at the bottom 10% — 2.2x. The median of $38,540 leaves roughly 61% of headroom to the 90th percentile, which is where seniority, specialization, and the skills below tend to pay off.
Refit analysis ·Employment is projected to change +3.2% from 2024 to 2034 — about as fast as the 3% all-occupation average. Even so, BLS projects about 45,900 openings a year, mostly to replace workers who retire or change careers.
Refit analysis ·Where you work moves the number a lot. Across the 54 states with released data, District of Columbia pays the most for this role (median $49,130, +27% vs the national median), while Guam sits lowest at $22,900 — a 115% spread for the same job title.
Refit analysis ·O*NET rates Active Listening, Speaking, Reading Comprehension as the highest-importance skills here — so a resume aimed at this role should lead with evidence of those, not a generic skills list. On the tools side, O*NET flags Microsoft Excel, Microsoft Office software, Microsoft Outlook as in-demand technologies for this role.
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Top skills employers ask for
Ranked by O*NET importance for this occupation.
- Active Listening
- Speaking
- Reading Comprehension
- Critical Thinking
- Writing
- Monitoring
- Active Learning
- Mathematics
- Learning Strategies
- Science
What they actually do
Core O*NET tasks for this role.
- Explain rental fees, policies, and procedures.
- Provide information about rental items, such as availability, operation, or description.
- Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
- Answer telephones to provide information and receive orders.
- Inspect and adjust rental items to meet needs of customer.
- Compute charges for merchandise or services and receive payments.
- Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
- Advise customers on use and care of merchandise.
- Prepare rental forms, obtaining customer signature and other information, such as required licenses.
- Rent items, arrange for provision of services to customers, and accept returns.
Tools & technology
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Oracle Database
- Database software
- Inventory management systems
- Microsoft PowerPoint
- Microsoft Word
Knowledge areas
- Customer and Personal Service
- English Language
- Administrative
- Sales and Marketing
- Administration and Management
- Mathematics
- Transportation
- Computers and Electronics