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Career overview · SOC 39-1013

First-Line Supervisors of Gambling Services Workers

Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

Also called: Casino Manager · Casino Shift Manager (CSM) · Floor Supervisor · Pit Boss · Pit Supervisor · Slot Floor Person

Median pay (national)
$61,590
$38,360–$82,370 (10th–90th)
Employed (US)
25,530
BLS OEWS, May 2024
Outlook 2024–34
+2%
~3,300 openings/yr
Typical entry
High school diploma or equivalent

What the numbers say

Refit analysis ·Pay for first-line supervisors of gambling services workers shows a broad range: the top 10% earn $82,370 versus $38,360 at the bottom 10% — 2.1x. The median of $61,590 leaves roughly 34% of headroom to the 90th percentile, which is where seniority, specialization, and the skills below tend to pay off.
Refit analysis ·Employment is projected to change +2% from 2024 to 2034 — about as fast as the 3% all-occupation average. Even so, BLS projects about 3,300 openings a year, mostly to replace workers who retire or change careers.
Refit analysis ·Where you work moves the number a lot. Across the 38 states with released data, Washington pays the most for this role (median $75,750, +23% vs the national median), while Montana sits lowest at $33,530 — a 126% spread for the same job title.
Refit analysis ·O*NET rates Monitoring, Active Listening, Speaking as the highest-importance skills here — so a resume aimed at this role should lead with evidence of those, not a generic skills list. On the tools side, O*NET flags Microsoft Excel, Microsoft Office software as in-demand technologies for this role.

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Top skills employers ask for

Ranked by O*NET importance for this occupation.

  • Monitoring
  • Active Listening
  • Speaking
  • Reading Comprehension
  • Critical Thinking
  • Writing
  • Active Learning
  • Learning Strategies
  • Mathematics
  • Science

What they actually do

Core O*NET tasks for this role.

  • Exchange currency for customers, converting currency into requested combinations of bills and coins.
  • Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
  • Reset slot machines after payoffs.
  • Answer patrons' questions about gaming machine functions and payouts.
  • Record the specifics of malfunctioning machines and document malfunctions needing repair.
  • Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
  • Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
  • Clean and maintain slot machines and surrounding areas.
  • Respond to and resolve patrons' complaints.
  • Monitor payment of hand-delivered jackpots to ensure promptness.

Tools & technology

  • Microsoft Excel
  • Microsoft Office software
  • Corel WordPerfect Office Suite
  • Microsoft Access
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Project
  • Microsoft Word

Knowledge areas

  • Customer and Personal Service
  • Mathematics
  • English Language
  • Administration and Management
  • Computers and Electronics
  • Education and Training
  • Economics and Accounting
  • Public Safety and Security