First-Line Supervisors of Office and Administrative Support Workers
Directly supervise and coordinate the activities of clerical and administrative support workers.
Also called: Accounting Manager · Accounts Payable Supervisor · Accounts Receivable Manager · Administrative Supervisor · Customer Service Manager · Customer Service Supervisor
Median pay (national)
$66,140
$43,920–$102,980 (10th–90th)
Employed (US)
1,495,580
BLS OEWS, May 2024
Outlook 2024–34
-0.3%
~144,500 openings/yr
Typical entry
High school diploma or equivalent
What the numbers say
Refit analysis ·Pay for first-line supervisors of office and administrative support workers shows a broad range: the top 10% earn $102,980 versus $43,920 at the bottom 10% — 2.3x. The median of $66,140 leaves roughly 56% of headroom to the 90th percentile, which is where seniority, specialization, and the skills below tend to pay off.
Refit analysis ·Employment is projected to change -0.3% from 2024 to 2034 — a projected decline, against +3% across all occupations. Even so, BLS projects about 144,500 openings a year, mostly to replace workers who retire or change careers.
Refit analysis ·Where you work moves the number a lot. Across the 54 states with released data, District of Columbia pays the most for this role (median $82,280, +24% vs the national median), while Puerto Rico sits lowest at $39,990 — a 106% spread for the same job title.
Refit analysis ·O*NET rates Reading Comprehension, Active Listening, Speaking as the highest-importance skills here — so a resume aimed at this role should lead with evidence of those, not a generic skills list. On the tools side, O*NET flags Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint as in-demand technologies for this role.
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Top skills employers ask for
Ranked by O*NET importance for this occupation.
- Reading Comprehension
- Active Listening
- Speaking
- Monitoring
- Critical Thinking
- Writing
- Active Learning
- Learning Strategies
- Mathematics
- Science
What they actually do
Core O*NET tasks for this role.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Recruit, interview, and select employees.
- Interpret and communicate work procedures and company policies to staff.
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
- Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Tools & technology
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Apple macOS
- Henry Schein Dentrix
- IBM SPSS Statistics
- Intuit QuickBooks
- MEDITECH software
- Microsoft Teams
- Microsoft Visio
- Microsoft Windows
- Mozilla Firefox
- Oracle Database
- Oracle PeopleSoft
Knowledge areas
- Administration and Management
- Customer and Personal Service
- English Language
- Administrative
- Computers and Electronics
- Personnel and Human Resources
- Economics and Accounting
- Education and Training