Postmasters and Mail Superintendents
Plan, direct, or coordinate operational, administrative, management, and support services of a U.S. post office; or coordinate activities of workers engaged in postal and related work in assigned post office.
Also called: Delivery Supervisor · Distribution Operation Supervisor (SDO) · Distribution Operations Manager · Distribution Operations Supervisor · Mail Delivery Supervisor · Postal Supervisor
Median pay (national)
$92,730
$81,430–$109,140 (10th–90th)
Employed (US)
13,810
BLS OEWS, May 2024
Outlook 2024–34
-3.5%
~900 openings/yr
Typical entry
High school diploma or equivalent
What the numbers say
Refit analysis ·Pay for postmasters and mail superintendents shows a relatively narrow range: the top 10% earn $109,140 versus $81,430 at the bottom 10% — 1.3x. The median of $92,730 leaves roughly 18% of headroom to the 90th percentile, which is where seniority, specialization, and the skills below tend to pay off.
Refit analysis ·Employment is projected to change -3.5% from 2024 to 2034 — a projected decline, against +3% across all occupations. Even so, BLS projects about 900 openings a year, mostly to replace workers who retire or change careers.
Refit analysis ·Where you work moves the number a lot. Across the 51 states with released data, Florida pays the most for this role (median $98,990, +7% vs the national median), while Alaska sits lowest at $57,490 — a 72% spread for the same job title.
Refit analysis ·O*NET rates Reading Comprehension, Active Listening, Speaking as the highest-importance skills here — so a resume aimed at this role should lead with evidence of those, not a generic skills list. On the tools side, O*NET flags Microsoft Excel, Microsoft Office software, Microsoft Outlook as in-demand technologies for this role.
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Top skills employers ask for
Ranked by O*NET importance for this occupation.
- Reading Comprehension
- Active Listening
- Speaking
- Critical Thinking
- Monitoring
- Learning Strategies
- Writing
- Active Learning
- Mathematics
- Science
What they actually do
Core O*NET tasks for this role.
- Monitor employees' work schedules and attendance for payroll purposes.
- Organize and supervise activities, such as the processing of incoming and outgoing mail.
- Resolve customer complaints.
- Prepare employee work schedules.
- Hire and train employees, and evaluate their performance.
- Prepare and submit detailed and summary reports of post office activities to designated supervisors.
- Negotiate labor disputes.
- Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.
- Issue and cash money orders.
- Collect rents for post office boxes.
Tools & technology
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft Windows
- SAP software
- Collection Point Management System CPMS
- eBuy
- Facility database software
- Payroll software
- Personnel management software
- Personnel scheduling software
- Postal boundary mapping software
- Postal tracking software
- Vehicle management software
- Web Box Activity Tracing System WebBATS
- Web browser software
Knowledge areas
- Administration and Management
- Public Safety and Security
- English Language
- Production and Processing
- Customer and Personal Service
- Education and Training
- Personnel and Human Resources
- Mathematics