Ushers, Lobby Attendants, and Ticket Takers
Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.
Also called: Docent · Lobby Attendant · Ticket Attendant · Ticket Taker · Usher · Visitor Services Assistant
Median pay (national)
$31,150
$22,880–$40,210 (10th–90th)
Employed (US)
119,210
BLS OEWS, May 2024
Outlook 2024–34
+1.2%
~30,800 openings/yr
Typical entry
No formal educational credential
What the numbers say
Refit analysis ·Pay for ushers, lobby attendants, and ticket takers shows a relatively narrow range: the top 10% earn $40,210 versus $22,880 at the bottom 10% — 1.8x. The median of $31,150 leaves roughly 29% of headroom to the 90th percentile, which is where seniority, specialization, and the skills below tend to pay off.
Refit analysis ·Employment is projected to change +1.2% from 2024 to 2034 — slower than the 3% all-occupation average. Even so, BLS projects about 30,800 openings a year, mostly to replace workers who retire or change careers.
Refit analysis ·Where you work moves the number a lot. Across the 53 states with released data, District of Columbia pays the most for this role (median $40,160, +29% vs the national median), while Guam sits lowest at $20,380 — a 97% spread for the same job title.
Refit analysis ·O*NET rates Speaking, Active Listening, Reading Comprehension as the highest-importance skills here — so a resume aimed at this role should lead with evidence of those, not a generic skills list.
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Top skills employers ask for
Ranked by O*NET importance for this occupation.
- Speaking
- Active Listening
- Reading Comprehension
- Critical Thinking
- Monitoring
- Active Learning
- Writing
- Mathematics
- Learning Strategies
- Science
What they actually do
Core O*NET tasks for this role.
- Greet patrons attending entertainment events.
- Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
- Clean facilities.
- Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
- Provide assistance with patrons' special needs, such as helping those with wheelchairs.
- Guide patrons to exits or provide other instructions or assistance in case of emergency.
- Refuse admittance to undesirable persons or persons without tickets or passes.
- Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
- Assist patrons in finding seats, lighting the way with flashlights, if necessary.
- Settle seating disputes or help solve other customer concerns.
Tools & technology
- Microsoft Windows Mobile
- Ticket Alternative Express Entry
- Ticket scanning software
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
Knowledge areas
- Customer and Personal Service
- English Language
- Public Safety and Security
- Communications and Media
- Sales and Marketing
- Administration and Management
- Computers and Electronics
- Education and Training