Skills for General and Operations Managers
The skills, knowledge, and tools that matter most for general and operations managers, ranked by O*NET importance — so you know what to lead with on your resume.
What to lead with
Refit analysis ·O*NET rates Reading Comprehension, Active Listening, Speaking as the highest-importance skills here — so a resume aimed at this role should lead with evidence of those, not a generic skills list. On the tools side, O*NET flags Microsoft Excel, Microsoft Office software, Microsoft PowerPoint as in-demand technologies for this role.
Top skills (ranked by importance)
O*NET importance score in parentheses (1–5).
- 1.Reading Comprehension4
- 2.Active Listening4
- 3.Speaking4
- 4.Monitoring4
- 5.Critical Thinking3.88
- 6.Active Learning3.62
- 7.Writing3.5
- 8.Learning Strategies3
- 9.Mathematics2.62
- 10.Science1.5
Show these skills on your resume for General and Operations Managers
Honest tailoring
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Knowledge areas
- Administration and Management
- Customer and Personal Service
- English Language
- Production and Processing
- Mathematics
- Personnel and Human Resources
- Administrative
- Economics and Accounting
Core work activities
- Working with Computers
- Getting Information
- Communicating with Supervisors, Peers, or Subordinates
- Making Decisions and Solving Problems
- Establishing and Maintaining Interpersonal Relationships
- Identifying Objects, Actions, and Events
- Organizing, Planning, and Prioritizing Work
- Guiding, Directing, and Motivating Subordinates
- Judging the Qualities of Objects, Services, or People
- Processing Information
In-demand tools & technology
- Microsoft Excel
- Microsoft Office software
- Microsoft PowerPoint
- Adobe Creative Cloud software
- Adobe Photoshop
- Amazon Web Services AWS software
- Apache Hadoop
- Apple macOS
- Atlassian Confluence
- Atlassian JIRA
- Autodesk AutoCAD
- Extensible markup language XML
- Google Analytics
- HubSpot software
- IBM SPSS Statistics