Skills for Insurance Claims and Policy Processing Clerks
The skills, knowledge, and tools that matter most for insurance claims and policy processing clerks, ranked by O*NET importance — so you know what to lead with on your resume.
What to lead with
Refit analysis ·O*NET rates Reading Comprehension, Speaking, Active Listening as the highest-importance skills here — so a resume aimed at this role should lead with evidence of those, not a generic skills list. On the tools side, O*NET flags Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint as in-demand technologies for this role.
Top skills (ranked by importance)
O*NET importance score in parentheses (1–5).
- 1.Reading Comprehension3.5
- 2.Speaking3.38
- 3.Active Listening3.25
- 4.Critical Thinking3.25
- 5.Writing3.12
- 6.Monitoring3
- 7.Active Learning2.62
- 8.Learning Strategies2.62
- 9.Mathematics2.38
- 10.Science1.12
Show these skills on your resume for Insurance Claims and Policy Processing Clerks
Honest tailoring
See how your resume lines up with Insurance Claims and Policy Processing Clerks
Refit re-angles your real experience toward this role using the skills above — and never invents skills you don't have. A no-fabrication gate checks every change before you see it.
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Knowledge areas
- Customer and Personal Service
- Administrative
- English Language
- Computers and Electronics
- Mathematics
- Administration and Management
- Communications and Media
- Production and Processing
Core work activities
- Working with Computers
- Getting Information
- Processing Information
- Communicating with Supervisors, Peers, or Subordinates
- Documenting/Recording Information
- Evaluating Information to Determine Compliance with Standards
- Communicating with People Outside the Organization
- Establishing and Maintaining Interpersonal Relationships
- Making Decisions and Solving Problems
- Updating and Using Relevant Knowledge
In-demand tools & technology
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Windows
- Account management software
- Alpha Software Alpha Five
- Automated information system software
- Billing software
- Claim processing system software
- Database software
- GroupMe
- Healthcare common procedure coding system HCPCS
- IBM Check Processing Control System CPSC
- IBM Lotus Notes