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Resume skills guide · SOC 43-4141

Skills for New Accounts Clerks

The skills, knowledge, and tools that matter most for new accounts clerks, ranked by O*NET importance — so you know what to lead with on your resume.

What to lead with

Refit analysis ·O*NET rates Active Listening, Speaking, Reading Comprehension as the highest-importance skills here — so a resume aimed at this role should lead with evidence of those, not a generic skills list. On the tools side, O*NET flags Microsoft Excel, Microsoft Office software as in-demand technologies for this role.

Top skills (ranked by importance)

O*NET importance score in parentheses (1–5).

  • 1.Active Listening4
  • 2.Speaking4
  • 3.Reading Comprehension3.5
  • 4.Critical Thinking3.12
  • 5.Monitoring3.12
  • 6.Writing3
  • 7.Mathematics2.88
  • 8.Active Learning2.75
  • 9.Learning Strategies2.5
  • 10.Science1

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Knowledge areas

  • Customer and Personal Service
  • Sales and Marketing
  • Administrative
  • English Language
  • Computers and Electronics
  • Mathematics
  • Economics and Accounting
  • Public Safety and Security

Core work activities

  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Evaluating Information to Determine Compliance with Standards
  • Making Decisions and Solving Problems
  • Performing for or Working Directly with the Public
  • Resolving Conflicts and Negotiating with Others
  • Working with Computers
  • Monitoring Processes, Materials, or Surroundings
  • Processing Information

In-demand tools & technology

  • Microsoft Excel
  • Microsoft Office software
  • Corporate Information Factory CIF
  • DCI iCore
  • Financial needs analysis software
  • Fiserv financial services software
  • Harland Financial Solutions DepositPro
  • IBM Lotus Notes
  • IPS-Sendero Relationship Profitability Manager Catalyst
  • Microsoft Dynamics GP
  • Microsoft Internet Explorer
  • Systems Union Group MIS DecisionWare
  • Web browser software
  • Email software
  • Microsoft PowerPoint
  • Microsoft SharePoint