Skills for Switchboard Operators, Including Answering Service
The skills, knowledge, and tools that matter most for switchboard operators, including answering service, ranked by O*NET importance — so you know what to lead with on your resume.
What to lead with
Refit analysis ·O*NET rates Active Listening, Speaking, Reading Comprehension as the highest-importance skills here — so a resume aimed at this role should lead with evidence of those, not a generic skills list. On the tools side, O*NET flags Microsoft Excel, Microsoft Office software as in-demand technologies for this role.
Top skills (ranked by importance)
O*NET importance score in parentheses (1–5).
- 1.Active Listening4
- 2.Speaking3.88
- 3.Reading Comprehension3
- 4.Monitoring2.88
- 5.Writing2.75
- 6.Critical Thinking2.75
- 7.Active Learning2.5
- 8.Learning Strategies2
- 9.Mathematics1.88
- 10.Science1
Show these skills on your resume for Switchboard Operators, Including Answering Service
Honest tailoring
See how your resume lines up with Switchboard Operators, Including Answering Service
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Knowledge areas
- Customer and Personal Service
- English Language
- Administrative
- Computers and Electronics
- Telecommunications
- Administration and Management
- Communications and Media
- Public Safety and Security
Core work activities
- Getting Information
- Identifying Objects, Actions, and Events
- Communicating with Supervisors, Peers, or Subordinates
- Performing for or Working Directly with the Public
- Working with Computers
- Performing Administrative Activities
- Evaluating Information to Determine Compliance with Standards
- Processing Information
- Documenting/Recording Information
- Establishing and Maintaining Interpersonal Relationships
In-demand tools & technology
- Microsoft Excel
- Microsoft Office software
- Microsoft Windows
- SAP software
- IBM Notes
- M-Tech Hotel Service Optimization System HotSOS
- Microsoft Access
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word