Skills for Receptionists and Information Clerks
The skills, knowledge, and tools that matter most for receptionists and information clerks, ranked by O*NET importance — so you know what to lead with on your resume.
What to lead with
Refit analysis ·O*NET rates Speaking, Active Listening, Reading Comprehension as the highest-importance skills here — so a resume aimed at this role should lead with evidence of those, not a generic skills list. On the tools side, O*NET flags Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft Word as in-demand technologies for this role.
Top skills (ranked by importance)
O*NET importance score in parentheses (1–5).
- 1.Speaking3.88
- 2.Active Listening3.75
- 3.Reading Comprehension3.12
- 4.Critical Thinking3.12
- 5.Writing3
- 6.Monitoring2.88
- 7.Active Learning2.75
- 8.Learning Strategies2.12
- 9.Mathematics2
- 10.Science1
Show these skills on your resume for Receptionists and Information Clerks
Honest tailoring
See how your resume lines up with Receptionists and Information Clerks
Refit re-angles your real experience toward this role using the skills above — and never invents skills you don't have. A no-fabrication gate checks every change before you see it.
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Knowledge areas
- Customer and Personal Service
- Administrative
- English Language
- Computers and Electronics
- Mathematics
- Public Safety and Security
- Administration and Management
- Telecommunications
Core work activities
- Working with Computers
- Getting Information
- Performing for or Working Directly with the Public
- Communicating with Supervisors, Peers, or Subordinates
- Making Decisions and Solving Problems
- Assisting and Caring for Others
- Resolving Conflicts and Negotiating with Others
- Communicating with People Outside the Organization
- Establishing and Maintaining Interpersonal Relationships
- Processing Information
In-demand tools & technology
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft Word
- Intuit QuickBooks
- Microsoft Windows
- 3M Post-it App
- Alpha Software Alpha Five
- Appointment scheduling software
- Automated information system software
- Billing software
- Blackbaud The Raiser's Edge
- Bookkeeping software
- Claim processing system software
- Corel WordPerfect Office Suite
- Data entry software