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Career overview · SOC 35-1012

First-Line Supervisors of Food Preparation and Serving Workers

Directly supervise and coordinate activities of workers engaged in preparing and serving food.

Also called: Cafeteria Manager · Dietary Supervisor · Dining Services Director · Food and Beverage Director · Food and Nutrition Services Supervisor · Food Production Supervisor

Median pay (national)
$42,010
$29,340–$63,420 (10th–90th)
Employed (US)
1,187,460
BLS OEWS, May 2024
Outlook 2024–34
+6%
~183,900 openings/yr
Typical entry
High school diploma or equivalent

What the numbers say

Refit analysis ·Pay for first-line supervisors of food preparation and serving workers shows a broad range: the top 10% earn $63,420 versus $29,340 at the bottom 10% — 2.2x. The median of $42,010 leaves roughly 51% of headroom to the 90th percentile, which is where seniority, specialization, and the skills below tend to pay off.
Refit analysis ·Employment is projected to change +6% from 2024 to 2034 — faster than the 3% all-occupation average. Even so, BLS projects about 183,900 openings a year, mostly to replace workers who retire or change careers.
Refit analysis ·Where you work moves the number a lot. Across the 54 states with released data, District of Columbia pays the most for this role (median $56,350, +34% vs the national median), while Guam sits lowest at $27,460 — a 105% spread for the same job title.
Refit analysis ·O*NET rates Speaking, Monitoring, Active Listening as the highest-importance skills here — so a resume aimed at this role should lead with evidence of those, not a generic skills list.

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Top skills employers ask for

Ranked by O*NET importance for this occupation.

  • Speaking
  • Monitoring
  • Active Listening
  • Reading Comprehension
  • Critical Thinking
  • Learning Strategies
  • Writing
  • Mathematics
  • Active Learning
  • Science

What they actually do

Core O*NET tasks for this role.

  • Perform various financial activities, such as cash handling, deposit preparation, and payroll.
  • Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
  • Resolve customer complaints regarding food service.
  • Train workers in food preparation, and in service, sanitation, and safety procedures.
  • Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
  • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
  • Greet and seat guests, and present menus and wine lists.
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
  • Present bills and accept payments.
  • Supervise and participate in kitchen and dining area cleaning activities.

Tools & technology

  • ADP Workforce Now
  • CaterPro
  • CBORD Foodservice Suite
  • CBORD Group Menu Management System
  • Compeat Restaurant Accounting Systems
  • Compris Advanced Manager's Workstation
  • Compris software
  • CostGuard
  • Delphi Technology
  • Evernote
  • IBM Domino
  • Intuit QuickBooks Point of Sale
  • MICROS Systems HSI Profits Series
  • Microsoft Dynamics
  • Microsoft Publisher
  • NCR Advanced Checkout Solution

Knowledge areas

  • Customer and Personal Service
  • Administration and Management
  • Food Production
  • English Language
  • Production and Processing
  • Sales and Marketing
  • Education and Training
  • Personnel and Human Resources