First-Line Supervisors of Personal Service Workers
Supervise and coordinate activities of personal service workers.
Also called: Adult Family Home Program Manager · Aquatics Supervisor · Bar and Restaurant Manager · Clinical Care Coordinator · Clinical Coordinator · Clinical Services Program Manager
Median pay (national)
$47,080
$32,150–$73,800 (10th–90th)
Employed (US)
107,060
BLS OEWS, May 2024
Outlook 2024–34
+6.7%
~16,300 openings/yr
Typical entry
High school diploma or equivalent
What the numbers say
Refit analysis ·Pay for first-line supervisors of personal service workers shows a broad range: the top 10% earn $73,800 versus $32,150 at the bottom 10% — 2.3x. The median of $47,080 leaves roughly 57% of headroom to the 90th percentile, which is where seniority, specialization, and the skills below tend to pay off.
Refit analysis ·Employment is projected to change +6.7% from 2024 to 2034 — faster than the 3% all-occupation average. Even so, BLS projects about 16,300 openings a year, mostly to replace workers who retire or change careers.
Refit analysis ·Where you work moves the number a lot. Across the 53 states with released data, Washington pays the most for this role (median $59,830, +27% vs the national median), while Puerto Rico sits lowest at $28,130 — a 113% spread for the same job title.
Refit analysis ·O*NET rates Active Listening, Critical Thinking, Speaking as the highest-importance skills here — so a resume aimed at this role should lead with evidence of those, not a generic skills list.
Tailor your resume to First-Line Supervisors of Personal Service Workers
Honest tailoring
See how your resume lines up with First-Line Supervisors of Personal Service Workers
Refit re-angles your real experience toward this role using the skills above — and never invents skills you don't have. A no-fabrication gate checks every change before you see it.
Free. No account needed to see your first re-fit.
Top skills employers ask for
Ranked by O*NET importance for this occupation.
- Active Listening
- Critical Thinking
- Speaking
- Reading Comprehension
- Writing
- Monitoring
- Active Learning
- Learning Strategies
- Mathematics
- Science
What they actually do
Core O*NET tasks for this role.
- Train workers in proper operational procedures and functions and explain company policies.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Recruit and hire staff members.
- Resolve customer complaints regarding worker performance or services rendered.
- Take disciplinary action to address performance problems.
- Investigate employee complaints and resolve problems following management rules and regulations.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
- Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
- Participate in continuing education to stay abreast of industry trends and developments.
Tools & technology
- Inventory management systems
- Timekeeping software
- Web browser software
- Work scheduling software
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
Knowledge areas
- Customer and Personal Service
- English Language
- Administration and Management
- Public Safety and Security
- Psychology
- Personnel and Human Resources
- Education and Training
- Administrative