Lodging Managers
Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
Also called: Bed and Breakfast Innkeeper · Front Desk Manager · Front Office Director · Front Office Manager · Guest Relations Manager · Guest Services Manager
Median pay (national)
$68,130
$39,490–$126,990 (10th–90th)
Employed (US)
41,350
BLS OEWS, May 2024
Outlook 2024–34
+3.4%
~5,400 openings/yr
Typical entry
High school diploma or equivalent
What the numbers say
Refit analysis ·Pay for lodging managers shows an unusually wide range: the top 10% earn $126,990 versus $39,490 at the bottom 10% — 3.2x. The median of $68,130 leaves roughly 86% of headroom to the 90th percentile, which is where seniority, specialization, and the skills below tend to pay off.
Refit analysis ·Employment is projected to change +3.4% from 2024 to 2034 — about as fast as the 3% all-occupation average. Even so, BLS projects about 5,400 openings a year, mostly to replace workers who retire or change careers.
Refit analysis ·Where you work moves the number a lot. Across the 51 states with released data, Hawaii pays the most for this role (median $106,560, +56% vs the national median), while Puerto Rico sits lowest at $42,270 — a 152% spread for the same job title.
Refit analysis ·O*NET rates Active Listening, Speaking, Reading Comprehension as the highest-importance skills here — so a resume aimed at this role should lead with evidence of those, not a generic skills list. On the tools side, O*NET flags Microsoft Excel, Microsoft Office software, Microsoft Outlook, Property management system PMS software as in-demand technologies for this role.
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Top skills employers ask for
Ranked by O*NET importance for this occupation.
- Active Listening
- Speaking
- Reading Comprehension
- Writing
- Critical Thinking
- Active Learning
- Monitoring
- Learning Strategies
- Mathematics
- Science
What they actually do
Core O*NET tasks for this role.
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
- Confer and cooperate with other managers to ensure coordination of hotel activities.
- Greet and register guests.
- Monitor the revenue activity of the hotel or facility.
- Manage and maintain temporary or permanent lodging facilities.
- Train staff members.
- Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
- Coordinate front-office activities of hotels or motels, and resolve problems.
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
- Assign duties to workers, and schedule shifts.
Tools & technology
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Property management system PMS software
- Anand Systems ASI FrontDesk
- Delphi Technology
- Enablez ResortSuite
- ePOS Business Solutions System 3 POS
- Execu/Tech Systems HOTEL Premium
- GraceSoft Easy InnKeeping Suite
- Hotel management system software
- Housekeeping management software
- INN-Client Server Systems ICSS Atrium
- iRez Systems Rezware XP7
- M-Tech Hotel Service Optimization System HotSOS
Knowledge areas
- English Language
- Administration and Management
- Personnel and Human Resources
- Customer and Personal Service
- Mathematics
- Sales and Marketing
- Administrative
- Computers and Electronics